Internet Privacy Statement
At Humana, we're very aware of the privacy concerns of our members, customers, and others who visit this website. We do not sell, license, or transmit your personal information outside of Humana for any reason, unless you authorize us to do so.
TRUSTe
Humana Inc. is a licensee of the TRUSTe Privacy Program. This Internet Privacy Statement applies only to information on HumanaOne.com.
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TRUSTe is an independent organization whose mission is to advance privacy and trust in the Networked world. As this website wants to demonstrate its commitment to your privacy, it has agreed to disclose its information practices and have its privacy practices monitored for compliance by TRUSTe. |
By displaying the TRUSTe mark, this website has agreed to notify you of:
- What personally identifiable information of yours or third party personal identification is collected from you through the website
- The organization collecting the information
- How the information is used
- With whom the information may be shared
- What choices are available to you regarding collection, use and distribution of the information
- The kind of security procedures in place to protect the loss, misuse, or alteration of information under Humana Inc. control
- How you can correct any inaccuracies in the information.
If you have questions or concerns regarding this Internet Privacy Statement, you should first contact the Humana Privacy Office, PO Box 1438, Louisville, KY 40202 by postal mail or privacyoffice@humana.com by email.
If you do not receive acknowledgment of your inquiry or your inquiry is not addressed satisfactorily, you should then contact TRUSTe at http://watchdog.truste.com/pvr.php?page=complaint&url. TRUSTe will then serve as a liaison with this website to resolve your concerns.
Commitment to confidentiality
Confidentiality is a top priority at Humana. We are committed to maintaining the highest level of confidentiality with all of the information we receive from our current or prospective policy owners, including the information received from this website.
This Internet Privacy Statement assures you that the information you share with Humana is kept confidential and fully secure. Humana may change this Internet Privacy Statement at any time. Humana will post revisions to our Internet Privacy Statement on our website. You will receive a notice by e-mail, mail, or phone – depending on circumstances – if Humana modifies the use personally identifiable information, which is described below.
Links to other websites are available to provide you with additional useful information and services. Links that take you off the HumanaOne website are clearly labeled. Humana is not responsible for the privacy policies or actions of those who control other websites. We encourage you to look for and review the privacy policies of any website you visit.
Humana has also partnered with third parties and provides links to their websites to offer you additional information and services. You may see both the Humana logo and the third party's logo on these third-party websites. Users of these websites will be aware of who is collecting personal information and who’s Internet Privacy Statement applies before they provide personal information. Humana does not have control over our third-party partners' use of your information.
Personal information
At Humana Inc., and our wholly owned subsidiaries, we are very aware of the privacy concerns of our customers and others who visit the HumanaOne.com website. In fact, we share your concerns. Humana will not solicit personal information from you as you browse our website, though you may provide that information voluntarily. If you do elect to provide personal information to us, in no case will we sell, license, or transmit that information outside of Humana for any reason, unless you authorize us to do so.
There are instances in which Humana might use the personal information that you voluntarily submit internally. These instances include identifying and registering you for the secured area of the Humana websites. In addition, we may disclose your personal information – as described below – to our agents, third-party partners, affiliates, and subsidiaries to enable them to perform functions on our behalf. These functions may include order or service fulfillment, e-mail campaign provider, and/or credit card processing service. These companies are only permitted to share, store and/or use personally identifiable information for contracted business purposes.
Personally identifiable information is data that is unique to an individual, such as a name, address, telephone number, social security number, and date of birth (DOB). At times, we may request personal information from you through our website so that we can deliver materials you requested, respond to your questions, or deliver a product or service.
Members, medical providers, employers, business partners, and agents have the ability to register for access to the secured area of our website. To access the secured website, you may need to provide additional information such as organization names, addresses, group numbers, and tax identification numbers. The purpose of the registration process is to validate members, medical providers, employers, business partners, and agents requesting access to our secured area. Registration also enables us to tailor the information you receive.
Prospective members have the ability to register within the secured online application portion of our website. Information collected within this portion of the website will be used for plan validation and enrollment purposes and may include the prospect member’s and dependents names, addresses, phone numbers, date of births, social security numbers, credit card and bank account information, current insurance coverage, medical history, life style issues, occupation and other pertinent information. Additionally Humana may use supplemental information from third party sources such as a credit bureau or fraud protection service agency to verify the prospective member’s identity.
By providing an e-mail address, you are indicating that publications can be sent to your e-mail address. You are not required at any time to submit your e-mail address for the purpose of receiving recurring informational/promotional e-mails from Humana Inc. and/or third parties. Health plan members may opt out of receiving publications via e-mail by contacting the Customer Service toll-free number that appears on your Humana member identification card or indicating your preference on our website. HumanaOne applicants may opt out of receiving publications via e-mail by contacting the Customer Service group at 1-866-215-2663.
For prospective HumanaOne members during the Get-a-Quote process, you have the option to change your password and email address. In case you forget or misplace your Password, we will use your security question and response to identify you in order to provide this information to you. Your personally identifiable information can be changed by contacting the Customer Service group at 1-866-215-2663.
Health plan members, at the time of login to the secured section of the website, you have the option to change your password, e-mail address, security question and response and communication preferences. In case you forget or misplace your password, we will use your security question and response to identify you before you can regain access to the site. To change your personally identifiable information, call Customer Care using the toll-free number on your Humana member identification card.
Technology Use on the HumanaOne.com website
Humana collects information about you and your use of our website through the use of session and persistent cookies. Session cookies are small text files that are stored within your computer's temporary memory. These temporary files are used to facilitate your navigation throughout the website. Additionally, session cookies are used to grant you access to the secured portions of the website. Access to the secured portions of the website will not be granted if the session cookie is rejected
Persistent cookies are small computer files that are transferred to your computer's hard drive. These stored files are used in the generation of data that is fed to a contracted third party for website usage analysis. Reports created using this information will provide Humana with a better understanding of the use of this website. You may choose one of three different levels of data collection associated with the use of the persistent cookie. Transfer to Persistent Cookie Opt-out Options for more information. Information stored within both session and persistent cookies are not tied to your Personally Identifiable Information.
As is true of most websites, Humana gathers certain information automatically and stores that information within our website log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information, which does not identify individual users, to analyze trends, to administer the website, to track users’ movements around the site and to gather demographic information about our user base as a whole. We do not link this automatically-collected data to personally identifiable information.
Humana may use a third-party tracking service that uses cookies, web beacons and log files to track non-personally identifiable information about visitors to our site in the aggregate.
Personally identifiable information provided to Humana may be subject to disclosure to judicial or other government subpoenas, warrants, court order or any other legal process. Humana reserves the right to disclose the personally identifiable information that was provided by you, as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our website.
Internal Security Procedures
Information that you share with Humana is kept strictly confidential and fully secure. Your encrypted (encoded) information is protected using "Secure Socket Layers (SSL)" as it passes between your browser and the Humana servers. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. Only authorized persons are permitted to access your personal information. All authorized persons must abide by security, privacy, and confidentiality agreements.
Should you send us your questions, comments and job inquiry via e-mail to any mail box provided on this website; we will share your correspondence with our Customer Service representatives and those employees or agents most capable of addressing your questions and concerns. We will retain your communication until we have done our very best to provide you with a complete and satisfactory response. Ultimately, we will either discard your communication or, in some cases, archive it. Your e-mail address will not be retained for secondary purposes.
All information and correspondence you share with us will be handled in the strictest confidence. Please note that the e-mail facilities on the unsecured areas of our website (unlike those areas that require a sign-on and are password-protected) do not provide the same level of security. For that reason, please do not use unsecured e-mail to communicate information to us that you consider to be confidential. Secured messaging facilities are available in the secured areas of our website. If you are authorized, you may use these facilities when you wish to communicate confidential or private information to us.
Health plan members wishing to contact Humana via telephone should contact the Customer Service group at the toll-free number that appears on your Humana member identification card. HumanaOne applicants should contact the Customer Service group at 1-866-215-2663.
Internet Privacy Statement Changes
This Internet Privacy Statement is effective as of July 2000 and was last updated in September 2009. This Internet Privacy Statement is not intended to and does not create any contractual or other legal rights in or on behalf of any party. If we decide to change our privacy policy, we will post those changes to this Internet Privacy Statement, the home page, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. Humana reserves the right to modify this Internet Privacy Statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by e-mail, or by means of a notice on our home page.
For more information
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